Refund & Return Policy

At Chhaaptilak, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your product, we offer a straightforward return and refund policy. Please read the following guidelines carefully:

Eligibility for Returns and Refunds:

You may request a return and refund within 72 hours from the date of delivery.
To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it.
Personalized or customized items are not eligible for returns or refunds unless they are defective or damaged upon arrival.

Picture Proof Requirement:

To initiate a return, you must provide picture proof of opening the package and inspecting the product. This picture should clearly demonstrate the condition of the product upon arrival, including any defects or damage.
The picture should be sent to our customer support team at chhaaptilak@gmail.com within 48 hours of receiving the product.

Return/Refund Process:

Exchanges only, no refunds or returns.

We don't do refund, we only provide credit notes for return / refund orders.

Items must be in original condition and packaging to be eligible for exchange.
No returns or refunds for discounted items.
We are not responsible for return shipping losses.
Customer bears the shipping cost for size exchanges.
We do not offer return pickups; you must self-ship.
Exchange items must be unused, unworn, unwashed, and undamaged with original tags intact.
We only accept exchanges for regular sizes. Custom sizes are non-exchangeable but can be altered.
After receiving and verifying the video proof, we will provide you with a return authorization and instructions on how to return the product.
You will be responsible for shipping the product back to us in its original packaging and covering the shipping costs unless the product is defective or damaged.
Once we receive the returned item and confirm its condition, we will process your refund or replacement.

Defective or Damaged Items:

If the product you received is defective or damaged, we will cover the return shipping costs, and you can choose between a replacement or a full refund.

Contact Us:

If you have any questions or need assistance with the return and refund process, please contact our customer support team at customersupport@chhaaptilak.com
Cancellations: You can request a cancellation of your order within 24 hours of placing it. To cancel, please contact our customer support team with your order details. We cannot guarantee cancellations for orders that have already been shipped.

Please remember that providing accurate video proof of opening the package is essential to initiate the return process. We appreciate your cooperation in helping us ensure a smooth and fair return and refund experience for all our customers.

This policy is effective as of 12-10-2023 and may be subject to updates or changes. Please check our website for the most current version of our return and refund policy.